EcoFrost technician inspecting and repairing a heat pump system at a Scarborough home
Scarborough

Heat Pump Repair Scarborough - 24/7 Emergency Service

Fast heat pump repair across all Scarborough communities. Same-day dispatch for heating and cooling emergencies. $0 residential overtime fees.

Scarborough Heat Pump Specialists
24/7 Emergency Service
$0 Residential Overtime Fees
All Brands Serviced

Siting and Winter Faults We Fix in Scarborough

Outdoor unit buried or drifted in
Exposed Scarborough sites, especially toward the Bluffs, get wind-driven snow that packs against the coil. The unit cannot breathe, head pressure climbs and it locks out. Siting and stand height fix this permanently.
Unit sitting too low to the ground
A heat pump runs all winter and needs clearance beneath it for defrost meltwater and for air. Units set on a slab at grade, which is fine for a summer-only air conditioner, ice into a solid block. We raise them onto a proper winter stand.
Airflow blocked by fencing or a side-yard enclosure
Post-war Scarborough lots often put the condenser in a narrow fenced run. The unit then recirculates its own discharge air instead of drawing fresh, which looks exactly like low refrigerant on a gauge.
Meltwater refreezing under the coil
Defrost water needs somewhere to go. Without a gravel bed or a raised stand it pools, refreezes and grows up into the fins.
Heat pump not heating in a cold snap
We test the auxiliary stage and the changeover setpoint before touching refrigerant. Dead backup heat is a far more common cause than a failed compressor.
Short cycling
Thermostat placement, overcharge or an electrical fault. In a back-split the thermostat is often on the landing, which satisfies early and cycles the unit hard.
Loud rattling in wind
Loose panels and guard screws on an exposed site. Cheap to fix, and worth fixing before vibration reaches the line set.
Error code lockout after a storm
Usually a pressure fault from blocked airflow rather than a component failure. We clear, verify and then look for the cause.

Same-Day Emergency Response

Heat pumps are your only source of heat and cooling. When they fail, we prioritize getting you back online the same day. No residential overtime charges.

90-Day Repair Warranty

All heat pump repairs come with a 90-day parts and labour warranty. If the same issue recurs, we fix it at no charge.

All Brands and Models

From cold-climate Lennox to Mitsubishi mini-splits, our Scarborough technicians are trained and certified on all major heat pump brands.

Heat pump indoor air handler unit installed in a Scarborough home - efficient year-round comfort

Expert Heat Pump Repairs in Scarborough

Heat pump not heating or cooling properly? Our TSSA-certified technicians diagnose and repair all makes and models - cold-climate Lennox, Mitsubishi mini-splits, and more.

Scarborough Neighbourhoods We Serve

AgincourtRougeGuildwoodBirchcliffWexfordWest HillCentennialMalvernWoburnHighland CreekScarborough VillageKennedy Park

Heat Pump Repair Scarborough - FAQs

My heat pump keeps shutting down after snowstorms. Is it broken?

Often the unit is fine and the siting is wrong. Exposed parts of Scarborough, particularly the streets running toward the Bluffs, catch wind-driven snow that packs hard against the coil. Once airflow across the coil stops, pressures go out of range and the control board shuts the unit down to protect the compressor. Clearing it restores operation, which is the clue that the equipment was never the problem.

What does correct siting actually look like?

The unit up on a stand with real clearance underneath, so defrost meltwater drains away and does not refreeze into the fins. Gravel or a drainage bed below rather than bare slab. Clear space around the coil so it draws fresh air instead of recirculating its own exhaust. And ideally not in the direct path of the prevailing wind or under a roofline that dumps snow onto it.

The installer put it on a slab at ground level. Is that wrong?

It is fine for a cooling-only air conditioner, which sits idle all winter. It is wrong for a heat pump, which runs through the winter and produces meltwater every defrost cycle. A lot of Scarborough heat pumps were dropped onto the old air conditioner pad without anyone reconsidering the height, and that single decision causes most of the icing calls we take here.

Can you relocate the outdoor unit rather than keep repairing it?

Usually yes, and it is often cheaper over two winters than repeated call-outs. Moving a unit means extending or re-running the line set and confirming electrical, so we quote it properly. If a stand and better clearance solve it we will tell you that instead.

Which Scarborough areas do you cover?

All of them, including Guildwood, Birchcliff, Cliffside and West Hill toward the Bluffs, plus Agincourt, Wexford, Bendale, Woburn, Malvern, Highland Creek and Rouge.

Heat Pump Shutting Down in Scarborough?

24/7 emergency repair. $0 residential overtime. We're on our way.

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