EcoFrost technician inspecting and repairing a heat pump system at a Burlington home
Burlington

Heat Pump Repair Burlington - 24/7 Emergency Service

Fast heat pump repair across all Burlington communities. Same-day dispatch for heating and cooling emergencies. $0 residential overtime fees.

Burlington Heat Pump Specialists
24/7 Emergency Service
$0 Residential Overtime Fees
All Brands Serviced

Dual-Fuel and Icing Faults We Fix in Burlington

Hybrid system running the furnace when it should not
On a dual-fuel setup the changeover temperature decides which appliance heats. Set wrong, you burn gas at temperatures where the heat pump was cheaper. Nothing is broken and your bill still climbs.
Hybrid system running the heat pump when it should not
The opposite error. Below the balance point the heat pump loses efficiency and the furnace is the cheaper option. A changeover set too low leaves you paying for expensive electric heat.
Heat pump and furnace fighting each other
Two stages configured to call at once, usually a thermostat wired or configured wrong at install. We check configuration before assuming a component failed.
No heat at all on a dual-fuel system
Because there are two heat sources there are two failure paths. We isolate which one is down rather than condemning the heat pump by default.
Outdoor unit icing on a lakeshore lot
Burlington's shoreline lots sit in damper air than Tyandaga up on the escarpment, so coils frost faster and defrost runs more often. Persistent ice points at the defrost control.
Weak heat in an older Aldershot or Roseland home
Often the ductwork rather than the heat pump. Pre-1960 homes here were retrofitted for forced air with undersized returns, and a heat pump delivers cooler supply air than a furnace so any duct deficiency shows up more.
Short cycling
Overcharge, thermostat placement, or a changeover band set too narrow so the system flips between sources repeatedly.
Error code lockout
We read the fault code and check the configuration, since on hybrids a communication fault between stages is more common than a hardware failure.

Same-Day Emergency Response

Heat pumps are your only source of heat and cooling. When they fail, we prioritize getting you back online the same day. No residential overtime charges.

90-Day Repair Warranty

All heat pump repairs come with a 90-day parts and labour warranty. If the same issue recurs, we fix it at no charge.

All Brands and Models

From cold-climate Lennox to Mitsubishi mini-splits, our technicians are trained and certified on all major heat pump brands serving Burlington.

Heat pump indoor air handler unit installed in a Burlington home - efficient year-round comfort

Expert Heat Pump Repairs in Burlington

Heat pump not heating or cooling properly? Our TSSA-certified technicians diagnose and repair all makes and models - cold-climate Lennox, Mitsubishi mini-splits, and more.

Burlington Neighbourhoods We Serve

Downtown BurlingtonAldershotApplebyOrchardMillcroftBrant HillsHeadon ForestRoselandTansleyTyandagaPalmerShoreacres

Heat Pump Repair Burlington - FAQs

What is a changeover temperature and why does it matter in Burlington?

A lot of Burlington homes run dual-fuel, meaning a heat pump paired with a gas furnace. The changeover temperature is the outdoor temperature at which the system stops using the heat pump and switches to the furnace. Above it the heat pump is cheaper to run. Below it the furnace is. Set that number wrong and the system works perfectly while costing you more than it should, which is why it almost never gets reported as a fault.

How do I know if mine is set wrong?

The usual signs are a gas bill that did not fall after you installed a heat pump, or a heat pump that seems never to run. We read the actual configured setpoint, compare it against your equipment's balance point and your rate structure, and tell you what it should be. It is a configuration change, not a part.

My heat pump and furnace both seem to run at once. Is that normal?

No. On a correctly configured dual-fuel system only one heat source runs at a time, apart from a brief overlap during changeover. Both firing together usually means the thermostat was wired or configured as though the furnace were simple backup rather than an alternating stage. We correct the configuration.

Does it matter that my house is near the lake?

For icing, yes. Shoreline Burlington sits in damper air than Tyandaga does up on the escarpment, and moisture on a coil below freezing becomes frost. Lakeshore units generally run more defrost cycles than units a few kilometres inland. That is normal behaviour, not a defect, but it does mean the defrost control gets more use and fails sooner.

Which Burlington areas do you cover?

All of them: Aldershot, Roseland, Tyandaga, Millcroft, Headon Forest, Orchard, Alton Village, Brant Hills, Appleby and downtown Burlington.

Heat Pump Costing Too Much in Burlington?

24/7 emergency repair. $0 residential overtime. We're on our way.

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